Booking T&Cs

  1. The property must not be occupied by more than the number of guests booked and paid for on your reservation, you as the Principal Tenant must seek approval from the Park office for any casual visitors entering your cabin.   If the guests are found to have exceeded the accepted number of occupants in the cabin, your tenancy will be immediately terminated, and the guests must vacate the property immediately. Under these circumstances no refund will be given, and alternative accommodation will not be made available.
  2. All guests must abide by Park Rules and are required to ensure noise levels are kept to a minimum from 9pm until 8am the next morning. 
  3. Bookings will only be confirmed once a 50% deposit has been paid. The deposit is due at the time of the booking.
  4. Pets are not permitted unless permission has been granted at the time of the booking. Pets are most welcome, but only at our ‘pet-friendly’ cabins. Any pet faeces, including outdoors, must be wrapped or bagged and placed in outside bins.  Pets must be on a lead when in the Park grounds (refer to Park Rules – Pets)
  5. Smoking is not permitted anywhere inside the cabin or near windows of adjoining cabins
  6. Under no circumstances is any commercial enterprise to be conducted from the property. The property is leased as a holiday letting.
  7. The person making the booking (known as the Principal Tenant) will be held accountable for their conduct and that of their guests and visitors for the entirety of the booking period.  The Principal Tenant must be at least 21 years of age. 
  8. Guest registration is required for all bookings. This registration process requires a copy of a driver’s license or other official ID. All adults staying at a property may be required to register. 
  9. Check out is no later than 10am. Check in is from 2.30pm – 6.30pm. We will make every endeavour to ensure the property is ready at the said check in time, but we unfortunately cannot guarantee this due to factors beyond our control. In the case of a delay there will be no compensation provided. We may offer an early check in or late check out.  Unauthorised late check out will be charged at a minimum of $50 per hour. 
  10. Any changes to your booking must be confirmed by email. If there is a change or discrepancy, you must contact the Park office to make changes and ensure that changes are documented. If the property has an extra guest charge above a certain number, you will be required to pay the additional fee. Paying a deposit reserves a specific cabin for specific dates. 
  11. All prices quoted are in $AUD.
  12. All NSW Public Health Orders will be adhered to for the entirety of the booking period. 
  13. Longer stays will be charged a week’s security deposit fully refundable if the property is in the same condition with no breakages or damage on departure. The security deposit will be retained until we have completed the checkout inventory and inspection.
  14. You are financially responsible for all damage or loss to the property and its contents for the entirety of the booking period. The Principal Tenant will be charged the cost to repair or replace any malicious, deliberate or negligent damage to the property during their stay.  Should the property be found excessively dirty, or items are missing or damaged, the cost of additional cleaning and/or the cost of repair or replacement of such items be charged to the tenant.  The cost of steam cleaning carpets, curtains, furnishings, linens etc if pets are in a non-pet cabin or smoking occurs inside will be charged to the Principal Tenant.
  15. Should you discover a fault or breakage when you arrive, you must come to the office immediately to notify us.
  16. No schoolies or under 21 bookings will be accepted.
  17. Should the keys not be returned, you will be liable for any charge incurred in gaining entry and/or replacing keys and changing locks if necessary.
  18. You will be charged a tipping fee if excess rubbish is left at the property.  This is especially important for longer term residents who move out and leave broken furniture etc in their cabin.
  19. If you or any other guest receives a warning regarding excess noise or excess guests, you may be asked to leave the property IMMEDIATELY with no monetary refund. Noise disruption for these purposes includes loud behaviour of any type that disrupts the peace and quiet of other residents, intrusive or abusive language; loud music or any other sounds affecting other residents within the park.
  20. To prevent theft or damage to furnishings or your personal belongings, you must close and lock doors and windows when you are not present at the property and upon check out.
  21. Criminal Activity within the property is prohibited and may result in fines or prosecutions. We will cooperate with any police investigation of alleged criminal activity at the property during the stay.
  22. Limited Liability to the maximum extent permitted by law, in no case shall the park, nor its affiliates, officers, directors and employees be liable for any indirect, incidental, consequential, special or exemplary damages or for any damages for death, personal or bodily injury, emotional distress or damage to property, arising out of or in connection with your stay. This limitation applies to all claims for damages including negligence.
  23. The park does not accept any liability for loss, before, during or after a booking relating to events out of our control such as delays whilst the guest is travelling to the property, flight delays, weather events during the stay etc and no refund will be offered.


Guest Cancellation Policy

  1. Deposits are only refundable if the notice of cancellation is received 30 days in advance of the booking arrival and if the property can be re-booked for the cancelled dates. 
  2. Cancellations received between 7 – 30 days of the booking will result in a partial refund if the property can be re-booked.
  3. Cancellations within 7 days of the stay are completely non-refundable.  All cancellations or requests to change booking dates must be received in writing/email.
  4. Any confirmed bookings where the tenant fails to arrive is charged at the full tariff and is not refundable.
  5. No refunds are provided for late arrivals, early departures or unused days of your reservation.
  6. Although we will be as flexible as possible, refunds are generally not permitted for circumstances including: a change of travel plans, change of itinerary/change of mind on holiday location, illness, lack of access to attractions (such as wineries or events been cancelled), weather forecast or other environmental impacts 
  7. Cancellation due to government restrictions on travel in the event of a forced cancellation on travel, guests will be offered a postponement of their booking. A credit voucher to the value of the original booking will be issued. This will be valid for 12 months from the issue date. The original deposit will be held in trust and credited to the new booking. There are no refunds in these circumstances unless genuine hardship can be proven. 
  8. Cancellation of your booking will occur if you fail to pay the deposit or balance by the due date.  Cancellation of the arrangement due to non-payment of the balance by the due date will result in the loss of all monies paid. 
  9. We may also cancel your booking if we cannot make the property available by an event outside of our control which makes the property unfit for occupation, such as storm damage, flood damage or fire damage, or unable to be occupied as a result of a NSW Government Health Order or restriction or short term accommodation restrictions which restrict the use of the property for holiday lettings.